Changes In Marketing and Referrals With Jenessa - EP 153

Today, we’re diving into the real-world challenges business owners face when it comes to marketing, referrals, and lead generation. I sat down with an entrepreneur who’s working hard to scale her medical business, and like many of you, she’s navigating the complicated world of digital ads, lead nurturing, and return on investment. We explored how her Google ads were producing a 12x ROI—massive returns—while her Facebook ads were draining resources with less impressive results. The lesson? Double down on what’s working and cut what’s not. In marketing, it’s not about the number of leads—it’s about the quality of those leads and the revenue they generate.

We also talked about the importance of automating lead nurturing. Manually following up on leads might work when you’re small, but it’s not scalable. I recommended implementing automated systems like DEF CON One, which can instantly engage leads through texts, emails, and voicemail drops—freeing up your team to focus on closing deals. When leads are contacted within 60 seconds, conversion rates skyrocket. Automation is not a luxury—it’s a necessity if you’re serious about growing your business efficiently. Plus, having a system that integrates with your existing platforms saves you headaches down the road.

Lastly, we discussed the power of referrals and branding. Word of mouth is still the best marketing tool—but you have to ask for it. Creating a strong referral program, offering client bonuses instead of discounts, and training your staff to engage clients about referrals can make a massive difference. And when it comes to branding, changing your business name can hurt your SEO, so think carefully before making that move. You’re closer to viability than you think—it’s just about making small tweaks that deliver big results.

Welcome to The Spinoso Podcast hosted by CEO, doctor, comic book geek, and car guy, Alex Spinoso. I help people and companies grow - especially in the medical business. While my experience and expertise is in scaling all types of medical businesses to 7, 8, 9-figures or more, I can be a mentor to anyone who wants to take ownership of their lives, become a better leader at home and at work, and overcome any obstacle that stands in their way.

(0:00) - Intro

(1:40) - Marketing Challenges and Initial Strategy

(3:30) - Google Ads vs. Facebook Ads Performance

(10:00) - Lead Nurturing and Automation

(14:15) - Referral Program and Name Change Considerations

(31:00) - Event Marketing and Customer Engagement

(35:20) - Final Thoughts and Next Steps

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