It's important to ensure that each of our clinic locations upholds our core values and standard operating procedures (SOPs) to the highest standard. Here's how we do it:

When we're setting up a new location, especially if it's in a remote area far from our other clinics, we take a few crucial steps. First, we start by hiring well in advance, typically at least a month beforehand. Once our new hires are on board, they undergo thorough training using our online training system, which we've developed on Asana. This system includes a variety of resources like videos and PDFs to ensure comprehensive learning.

Next, we send our new staff members to one of our major training centers, located in Indianapolis, Tennessee, or Las Vegas. Here, they spend a week working alongside experienced staff, learning everything from clinic flow to patient interaction.

During the two weeks leading up to the new location's opening, we deploy one of our top executives to provide on-site support and guidance. This ensures a smooth transition and helps everyone become familiar with our SOPs.

After the clinic is up and running, we continue to provide support through regular check-ins with the executive director. These meetings allow us to review key performance indicators (KPIs) and address any concerns or questions that may arise.

For locations near existing clinics, we follow a similar process but also leverage the expertise of our established staff members. This often involves having employees from the established clinic work part-time at the new location, helping to reinforce our SOPs and core values.

Ultimately, whether we're opening a new clinic from scratch or expanding near existing locations, our goal remains the same: to ensure that every clinic adheres to our high standards and delivers exceptional care to our patients.

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