The Key to Building a Strong Team

• Success comes from investing in training and believing in your staff.
• Most clinic owners make the mistake of not training their employees enough to succeed.

The Harvard Business Review Study

• A person working alongside you 40 hours a week for three months (480 hours total) will:
  • Retain only 80% of your knowledge.
  • Act on only 50% of what they learn.
• To develop a truly competent team member, you need closer to 960–1000 hours of training.

Genesis University: A Comprehensive Training Solution

• Includes training videos for:
  • All services offered: how to sell, deliver, and follow up on each.
  • Roles like front desk, medical assistant (MA), provider, and clinic director.
  • Required compliance training: OSHA, sexual harassment, needle safety, etc.
• New hires go through:
  • Orientation to learn about company values, logo significance, and culture.
  • Service-specific training with tests to ensure understanding.
  • Follow-up by HR and clinic directors to fill knowledge gaps.

Accountability and Empathy for Staff Development

• If staff aren’t performing, ask:
  • "How much time have I invested in training them?"
  • "Are my systems clear and effective?"
• Acknowledge that training takes time and effort—some learn quickly, while others need more support.
• Create a standardized, detailed onboarding and training system and refine it constantly.

Feedback Is Crucial

• Gather feedback from staff about the training process.
• Use their insights to improve and fill gaps in the system.
• Adapt and refine the training regularly to ensure effectiveness.

The Impact of Belief and Training

• Investing in training and believing in your staff builds confidence and loyalty.
• Employees who feel supported will work harder, stay longer, and align with your vision.
• Core values and strong onboarding create a culture of growth and accountability.

The Win-Win Outcome

• Well-trained staff lead to better service, improved customer satisfaction, and higher revenue.
• When your team succeeds, your business thrives—both financially and in its ability to make an impact.

Take Action Today

• Prioritize training and belief in your team.
• Create or refine your onboarding and training systems.
• Commit to continuous improvement for a stronger, more capable workforce.

‍

‍

‍

‍